Ending the tyranny of email

I really enjoyed reading The Tyranny of Email. It has very practical advice on how to use email effectively.

There is one error in it; the author bases a small portion of the document on the widely repeated but in fact highly misleading observation that “38% of communication is inflection and tone of voice, 55% is facial expression, and only 7% is based on what you actually say”. For background on why this is incorrect, see an urban legend: face-to-face communication is the best vehicle for communication.