Following a very pleasant interview with Craig Newmark a couple of weeks ago, we’ve posted a profile of craigslist in our Social Networking Site Guide.
I think the thing I learned that I found most interesting is that Craig is closely involved in customer service on the site. If a message gets two or more flags as being a scam or abusive, it gets his personal attention. Craigslist, with its 100% text-based interface, is a shining example that people and process are really what makes an online community work, not technology and tools.
