For all the popularity of blogging, social networking, Twitter, etc., email is still the killer app (or at least the workhorse app) for building and maintaining relationships virtually.
And yet, so many people use it so ineffectively, or at least so much less effectively than they could.
I was recently interviewed, along with with several other experts on email communications, for Newsday for an article on email etiquette. The consensus of the experts:
- Pay attention to the subject line.
- Get to the point.
- Check spelling and grammar.
- Answer emails promptly (although I have to admit I have a hard time with this just due to sheer volume).
- Be careful about forwards.
- Treat every e-mail as if it’s for public consumption.
- Personalize your e-mails.
- Account for tone.
- Don’t let e-mail replace the human touch.
For more details, see Email Etiquette Tips at Newsday.
On a related but slightly different note, have you ever had this experience: you send someone an email with two or three questions in it, but they only reply to one of them? And then you have to email them back, restate the question, so on and so on, and the whole thing takes three times longer than if they had just answered all your questions in the first place?
I have a solution, which I just wrote about over at GTD Times:
In it, I share and explain one of the top email communication tips I use myself and with clients, and it’s the first time I’ve shared it publicly. Check it out, and I’d love to hear your feedback if you try it.