Advertising is Not Working (or Networking)

On a recent discussion on Ryze, John Veitch observed:

Those who think of Ryze as a place to “advertise” are not networking effectively. The advertising networks are popular, (lots of posts) but they are ineffective (very low readership).

Jill Slack-Henry replied with the following story that I think beautifully and articulately illustrates the all-too-common problem of people not understanding the difference between advertising and networking, and not understanding why the advertising approach doesn’t work in online communities:

I’ve seen the same thing happen with a few Yahoo Groups that I joined long ago.

Here’s an example.

One of the Yahoo Groups is for work-at-home moms. The group goes along with a web site that is set up to get leaders across the states to volunteer and they set up meetings in their towns. The meetings are meant to get the business owners together to get to know each other and have a presentation each month on something business-related that will help the business owners out. It’s not meant to be a time for folks to get together and try to recruit everyone to join their MLM, for example.

It’s a great idea to have these little groups across the country. The main web site gets some traffic, and interested folks are able to look up their city and see if there’s a group where the live. If so, they can visit. If not, they can start one without having to pay fees to the mother ship.

OK, back to the Yahoo Group.

Rather than using the Yahoo Group as a way to continue the dialogue, keep members pumped, point them to helpful articles or statistics or message board posts that would benefit these moms as they build their businesses, would you like to guess what the main activity of the Yahoo Group has become?

Ads are allowed on Tuesdays, so the only time there is ever any activity at all is when we’re bombarded with ads once a week.

That’s it.

Nothing helpful at all.

What’s crazy about this is these moms aren’t bothering to target their messages. The folks in the Yahoo Group already have a business. They’re already working on something. They’ve already invested money, time, energy, etc., into whatever they’re doing.

Spamming the group once a week isn’t going to make someone say, “Wow! Look at this! If I pay $100 by this deadline, I’ll get $15 worth of free candles. I’m going to chuck this business that I’ve been working on for five years and grab those candles. Yippeeeeee!”

They’re preaching to the choir. It’s a lazy way to go. If these moms seriously want to sign up more folks in their business, they need to get out there and find people who are interested in business but haven’t made a decision yet.

Of course, there are exceptions. Maybe someone is already in a business but they’re not happy with it. Maybe someone would like to add another biz to the mix — possibly a business that complements what they’re already doing.

But, for the most part, the Yahoo Group that I’m talking about (and I’m sure there are other similar examples) is full of moms who want to sign up more people under them in their MLM and that’s that.

What a waste!

I’m active in other message forums and Yahoo Groups where ideas are constantly being exchanged. There’s always a conversation going on. People are even willing to help out their competitors in some cases because it’s a way to help build their entire industry.

If your sole purpose is to advertise your business, people will see right through it. What works better is to use the old “Pay it forward” approach.

(Reprinted with permission)

Jill is a busy lady: a freelance journalist and regular contributing writer for Springfield Business Journal; owner of a lawn greetings rental service, AGreetingYard.com; co-administrator for the International Lawn Greetings Association; and working toward a master of arts in writing popular fiction at Seton Hill University. She also blogs at agreetingyard.blogspot.com.

People like Jill couldn’t care less about hearing about another business opportunity. They’re looking for ways to save time, cut costs, attract more business and make more money. If your product or service helps her do that, once you get to know her, she might be interested in what you have to offer. But the relationship has to come first, and it has to be based on helping each other accomplish your goals. Who knows – you might even learn a thing or two from her, as well. :-)

Ten Ways to Use LinkedIn to Build Your Business

Editor’s Note: Liz Ryan is CEO and founder of WorldWIT, the leading global online and offline network for women in business and technology. After seeing her many insights into virtual business relationships in both her newsletter and various spots around the web, we asked her to join us as an occasional guest blogger and she graciously agreed. Welcome, Liz!

I am interested in the posts I have seen on some of the LinkedIn-related Yahoo Groups that ask how LI can help build your business. I think of LI like my cell phone or my briefcase – it’s a tool. I don’t look at LI as a specific, revenue-goals-attached money generator. I’m not sure that it was designed to be that. But I definitely think that LinkedIn can be a business-builder if you approach it that way. Here are ten tips for using LI to build your business.

1) When you have significant news in your business – for instance, a big product launch or a joint venture – use LinkedIn to notify your contacts by way of a profile update. And in your accompanying email message to the network, say “I would love to catch up with you – want to make time for a phone call?” It’s that keeping-up process that sparks conversations about opportunities both for you and your contacts. It’s in these conversations (which could be done by email, although probably not as well) that ideas will arise about prospective clients, partnerships, and other revenue-generating projects.

2) Use LinkedIn to understand the relationships between people you know and people you want to know. For me, this is the heart of LinkedIn’s value – the ability to see at a glance how people you don’t know, but would like to, are connected to people who are closer to you. So when you find Mr. Lofty Dude in the LI network and realize that he used to work with your former admin assistant – a data point you almost certainly wouldn’t have acquired on your own – you can reach out to the admin and get, not only an introduction, but some intelligence about Mr. Dude’s current dealings, needs, and hot buttons.

3) Connect, by all means, with your former colleagues from every company that has ever employed you. There is something about old-workmate ties (unless you, er, aren’t the sort that former teammates think of fondly) that can’t be duplicated in most relationships of shorter duration. Seek out these old workmates, tell them what you’re up to and who you’re most interested in meeting, and offer to help them out as well. One good lead would be worth the price of LI membership – oh wait, it’s free – or anyway worth the price of your time doing LI searching and connecting.

4) Connect beyond the obvious. Let’s say that you would dearly like to work with General Motors, but you can’t find anyone at GM who seems especially suitable for contact as you search the LinkedIn database. No problem. Find a current GM vendor or customer in the functional area you’re interested in, and reach out to him or her. Is there something of value that you could offer in exchange for the introduction you want? In an ideal world, your sterling qualities and dazzling personality should convince this new acquaintance that introducing her client to you is something of value all by itself. But don’t bank on that. Offer to extend an invitation of your own, or design his or her new database, or something.

5) Use the LI database to understand more about your prospects. This is the beauty of LI – what other source will tell you where many or all of the senior execs of your prospect organizations used to work (given that only half a dozen of them have profiles on the company’s website)? Let’s say that you want to do some work for ABC Company. And lo and behold, half the ABC execs worked for PayPal back in the day and the other half worked for FedEx. Great intelligence! You see that they have a strong Notre Dame alum thing going on, and some connection to Stanford as well. Now you can use your FedEx and PayPal alum contacts, your Notre Dame folks and your Stanford fellows to help you get ‘over the wall.’

6) What’s in it for them? You wouldn’t email a complete stranger, even if you obtained his business card (say, by stealing the win-a-free-lunch goldfish bowl of business cards at P.F. Chang’s) to say “Hey, why not buy some stuff from me?” So please don’t reach out to new LI contacts by saying “Maybe you could help me make a new-business contact.” I wouldn’t recommend that. Instead, read this intended contact’s profile. Let’s say you are reaching out to me, who runs an online community. Two seconds of reading my profile would give you some ideas of things that might interest me. I guarantee that a typical working person could offer me something I’d be interested in. So, when you make your LI outreach, mention that thing that you could offer! Write “I would love to connect by phone, both because I’m interested in your relationship with [my most-desirable prospect company] and because I have great friends in the social networking community whom you should know.” Bingo.

7) Your contacts may be even more valuable to others than they are to you. Many people in the business community, especially avid networkers, have numerous connections that don’t do any [short-term, revenue-generating] good for them personally but that could be invaluable to their new networking contacts. Think about these valuable contacts as you reach out to people whom you hope might help you. For instance, I know lots of headhunters who have great media contacts – contacts I would drool over – journalists who regularly call them up for insights on the job market. Unfortunately, apart from occasionally mentioning in her stories that Joe Recruiter says that the job market is looking up, the journalist can’t do much for Joe – she isn’t going to write a profile on him any time soon, for instance. But she might write a profile on someone that Joe has just met through LI. Of course, Joe wouldn’t throw around her name carelessly – but he might say, “You know, I can’t guarantee anything, but for your kindness today I’d be happy to introduce you to my friend, an editor at the San Jose Mercury News, who might be interested to talk with you.” Rock on.

8) When you spot a cluster of people on LI who all know one another and are all accomplished in the same arena, that’s a really special thing. It means that a group of folks who perhaps worked together, or met online, or are part of a group together, represent a kind of mother lode of shared knowledge around a particular area – say, SEO or CRM or German opera. That’s huge, because jointly, these folks may comprise the lion’s share of the current thinking on the topic. You can reach out via LinkedIn to one of them, and say, “You know, I’m trying to get up to speed on the operas of Handel. Might I sent you an email message with some of my key questions, and ask whether you wouldn’t mind sharing your thoughts with me and also forwarding my message to your friend Jack Sprat, who could undoubtedly add a valuable perspective?” With luck, in the case of an inquiry like this, you are able to repay these experts’ valuable time with a gift of some kind (perhaps tickets to the opera). But many such people would refuse any compensation at all. It makes a huge difference how you present your situation and how graciously you pose your request. So much depends on good manners, doesn’t it?

9) LinkedIn in combination with Google News Alerts makes a great business tool. Let’s say you are looking to talk to folks at Fidelity who work in one product area. Use LI to find a name (or two or three names) of people at Fidelity who seem relevant to your situation, and whom you’d like to reach. Set up a Google News Alert on Fidelity, and set one up with the target person’s name (or a few names) so that you can learn when he or she has been quoted, is speaking on a panel, etc. This kind of intelligence will tell you what’s currently on the plate of this person, the issues he or she cares about, etc. What’s more flattering than an LI outreach message that says “I was so sorry to miss your speech at the Financial Muckety-Mucks Summit, but I was fortunate enough to read your thoughts on petro-dollars on Money.com and to catch your NPR interview last week.” Dang! Be diligent, but be careful that you don’t sound like a business stalker.

10) Vendors like to reach out to former clients, and that’s good, but it can be awkward when you haven’t kept up and have no idea what the former client is now up to. But of course, if you’ve got the contact info, thanks (let’s say) to Plaxo, you’re going to use it! LinkedIn solves the problem. Presto, you can track what your former client has been doing since you last saw him – no awkwardness. On top of that, instead of an open-ended “let’s catch up” message, you can say “Wow! You’re at Fidelity! You know, I see that you’ve only been in the job a few months, so we should definitely talk. It so happens that I’ve become something of an expert on Fidelity lately……” Now, that’s power networking!

What is social software? (slides from conference)

In preparation for the upcoming “Beyond Blogs and Social Networks” Conference, Dec. 1-2, I drafted a speech on “What is social software”. You can download the slides here: Overview of social software.

I’d welcome your feedback on this. Christopher Allen wrote a much, more more thorough presentation on this topic, which you can see here.

The Struggle to Find your Niche

One of the keys to a successful blog is to find your niche. Original content is what makes a blog unique and worthwhile. It is what makes a blog a ‘must read’. It is what makes someone subscribe to your RSS feed.

Bloggers who get to ‘break stories’ or have the ‘first scoop’ on the latest news have incredibly large audiences. The same holds true for bloggers with name recognition who provide original opinion or analysis pieces. Both types of bloggers are the movers-and-shakers of the blogosphere, often shaping what others blog about (as I mentioned on Friday).

Fortunately, businesses, organizations, and a good number of individuals can avoid this blogosphere struggle because many of them already have found their niche – they already have captivated audiences in the real world.

For example, a health and wellness business with a relatively established customer base could use a blog to speak about the benefits of new products or tips for healthy living.  A pastor of a church could connect with his congregation throughout the week and not solely on Sunday mornings. Authors could also make the ideas behind their books much more ‘alive’.

This struggle really boils down to how you add value to your readers. There is no better way to find that out than to ask them. Their feedback should help you fine tune your content strategy and ensure that your blog maintains relevance in an ever growing blogosphere.

WhizSpark Event Management Offers Free DIY Service

WhizSpark, an online event planning and marketing system, is now offering free use of WhizSpark’s event website builder and email marketing campaign manager to qualified applicants. WhizSpark offers a variety of support services around their system. This is targeted at do-it-yourselfers, people who are experienced at planning and promoting events and have the basic web skills to put the site together with minimal support from WhizSpark.

If you’re looking for an event system that allows you to make your own branding more visible than theirs (vs. Evite), this is definitely worth checking out.

Visual Map of the Social Networking Landscape

Dave Pollard has put together an excellent visual map of the social networking landscape. He breaks it down into eight major objectives people are trying to accomplish with social networking tools:

  1. Finding people (discovering, rediscovering, or locating them)
  2. Building directories, network maps and social networks
  3. Inviting people to join your networks
  4. Managing access to your networks (“permissioning”)
  5. Connecting with people in your networks (using various media)
  6. Managing relationships across media (e.g. making the jarring transition from e-mail or weblog-based relationships to voice-to-voice or face-to-face)
  7. Collaborating with people in your networks, and
  8. Content sharing with people in your networks (and other learning, knowledge-finding and knowledge-sharing functionalities that are arguably the domain of Knowledge Management rather than Social Networking)

Of course, most sites offer some combination of these and don’t easily fall into a single category. He goes on to look at the combination of these that the major types of tools and some of the most popular sites provide, plus his list of the ten biggest problems with most existing social software tools. Great reading.

If you’re looking for categorized lists of social networking sites, he mentions Judith Meskill’s excellent SNA Meta List, but unfortunately overlooks our Directory of Online Network / Social Software Companies, which is wiki-based and allows contributions and edits by anyone who’s interested in helping us keep it up-to-date.

Blogging Isn't Always Blissful at Microsoft

Following an exposé in BusinessWeek, mystery blogger Mini-Microsoft, who is openly critical (far more than Scoble and other Microsoft bloggers) of what’s going on inside Microsoft, leapt into the spotlight, adding fuel to corporate concerns about blogging.

I certainly understand why any public company would be concerned about an anonymous employee writing a post that starts, Hey Shareholders!. On the other hand, as a shareholder, I’d want to hear this. Where’s the line? I don’t know, but I suspect this blog may be a major part of determining where it’s drawn.

MySpace Launches Record Label Amid Growing Controversy, Membership

MySpace is all over the news this week, most notably for launching the MySpace record label, which “will feature independent and unsigned artists as well as compilations that include top groups from other label.”

On the darker side, MySpace has been at the center of attention in the growing concern over internet privacy and safety. For example, in a highly controversial move, a private Catholic high school has issued a ban on blogging and online profiles, threatening students with suspension if they maintain profiles and blogs on sites like MySpace and Xanga.

Meanwhile, MySpace has surpassed AOL, Hotmail and even Google to become the #4 most-visited domain in terms of page views and is approaching 40 million members.

"Blog" Is Still Jargon

Jonathan Carson of BuzzMetrics and the Word of Mouth Marketing Association reports on new findings from Nielson regarding blog readership, confirming something we conjectured in The Virtual Handshake.

According to the Nielsen study, only 6% of the general population report that they read blogs occasionally or every day, and 60% say they’ve never even heard of a blog. The shocker, though (not to me), is that when they looked at the sites survey respondents were visiting, 13% of the people who visit blogs regularly reported that they “had never heard of blogs”. Fully 50% of blog visitors reported that they knew what a blog is, or have heard of them, but don’t read them. That means that almost 2/3 of blog readers have no idea that they’re reading this thing called a blog.

That, my friends, is why the market for blogs and the ecosystem around them is still wide open.

Forbes Blasts Blogs

Forbes’ Attack of the Blogs article is definitely the hot topic in the blogosphere this week. A Google search on “Attack of the Blogs” will provide you with ample reading material, mostly well-deserved vitriolic rants against the article.

I do, though, think that Dave Taylor’s take on it is worth reading – a contrarian view from most of the rest of the bloggers who have commented on this. I also recommend the Electronic Frontier Foundation’s Free Speech vs. Bad Advice and Attack of the Printing Press to help put it in a broader context.

My take on it is best summed up by Pat, one of the commenters on Dvorak Uncensored:

The Forbes article does take a slanted view and commits the same wrong that it accuses bloggers of. The facts might be accurate in themselves, but between the lines there was a lot of missing information. That missing information does slant the article into an anti-blog statement. The opinions garnered from this article will then be re-told as heinous facts, citing only the negative.