Preventing drowning in e-mail

The IHT reports on the IBM Remail project, which is trying to make email useable again.

IBM’s collaborative user experience team has identified three key problems: Employees feel pressure to respond quickly; they lose track of e-mail; and they suffer from overload from the sheer volume of messages. IBM researchers are seeking to address all three in the Remail project and in future versions of Lotus Notes and other software.

I’m disappointed that the author, Robert Weisman, does not discuss the value of tools like wikis and blogs to reduce our cultural dependence on email.