Why Global Business Needs Kinder, Gentler Entrepreneurs and Leaders

from Why Global Business Needs Kinder, Gentler Entrepreneurs and Leaders:

Manners, however, may be an underrated asset. “Friends come and go,” said one panelist. “Enemies accumulate. My ability to recruit in 2004 has everything to do with how I treated my partners in 2003, in 2002 – and in 1976,” he explained. In his experience, every action with every human — how you fire them, how fair you were, how much dignity you gave them, circulates. Those people “talk and talk and talk, and they’ll bring traffic in,” he said.