The cyberbrains behind Howard Dean

C|NET today features an interview with Zephyr Teachout, Dean’s director of Internet organizing, about the phenomenal success they’ve achieved by leveraging online social networking.

The interviewer points out that candidates have been using the internet as far back as 1992 to raise funds and organize. The difference, Zephyr says, is in using the internet to help people connect face-to-face:

This is sort of a radical change. What we are doing is using the Internet to encourage people to organize offline–the great power is allowing people ways to find each other and have meetings offline. The energy that comes out from these offline meetings will be driving our campaign, so every month there are about 4,000 meetings organized online through both Meetup.com and Get Local, our online event creation service. The Internet allows these people to find each other, but ultimately the campaign is happening offline. That is the big difference. We are taking up the next step and encouraging people to use the online (world) as well as organizing offline and that is why this is so extraordinary.

He goes on to talk about Dean’s populist approach—appealing to people who can’t afford $2,000 checks, which is who he says other politicians have traditionally targeted.

But I think a point he misses, that only has peripherally to do with the internet, is that the Dean campaign has turned political activism into a social activity. Rather than feeling like “campaign rallies” and “fund-raisers”, the events feel like “get-togethers”. By putting the social aspect first, they have been able to attract people who would otherwise be uninterested in working on a campaign. Being social, it doesn’t feel like work, and that, I believe, is the real secret of the campaign’s success.

Social Networking Panel in NYC, 2/10

My firm, Nitron Advisors, is a supporting organization of this Social Networking Panel in New York on Feb. 10 .

Moderator:

- Lee Greenhouse, President, Greenhouse Associates

Panel Speakers:

- Antony Brydon, Founder and President, Visible Path Corp.

- Reid Hoffman, CEO, LinkedIn, Ltd.

- Valerie Symes, Co-Founder and EVP Business Development and Marketing, Tribe Networks, Inc.

- Andrew Weinreich, Founder and CEO of I Stand For, Co- Founder and Former CEO, Six Degrees.

I plan to attend

Voice and context in a multi-author blog

I had an interesting experience the other day… I was posting about me being selected as an expert for inclusion on another site, and I was having an internal debate as to whether to post it as myself in the first person, or as “admin” in the third person.

I ended up deciding that posting as some artificial 3rd person seemed very un-bloglike, very un-Cluetrain, so I opted for the first person.

It looked fine on our site. I was happy with it. But then one of my co-authors saw it in his aggregator, and there was no context as to who “I” was. My preferred aggregator, Bloglines, like many other aggregators, doesn’t seem to use the <author> tag. I’m not sure that I would want them to… at least in WordPress, which we use, our e-mail addresses are included in the author field. I see other feeds putting the author into the title or some other field, but not in any standard way. UPDATE: I’ve since (a) learned that our RSS was malformed and have fixed it, and (b) have modified WordPress to leave our e-mail addresses out of the <author> tag

So, I had to go back and edit the post title to have my own name in it. That feels really strange, too… writing about myself in the third person. The post, of course, remained in the first person.

This presents a challenge in a multi-author blog. I’ll have to do some more exploring. Let me know what you think as to how to handle this.

Scott Allen new expert at Kolabora

I’ve been added as one of the industry experts at Kolabora.com. Kolabora was created by Robin Good, aka Luigi Canali, as a central resource for information for information and discussion of web conferencing and other online collaboration tools.

In addition to Kolabora, Robin maintains an absolutely phenomenal guide to web conferencing and live presentation tools, which features current detailed reviews and comparisons of over twenty different products.

Spoke extends privacy safeguards

Later today, Spoke Software will announce important new privacy functionality in both their Enterprise Sales Suite and their public network.

The Spoke Corporate Privacy Suite enables “Enterprise Safe” searching of information and protects end users more effectively from intrusive behavior by giving them greater control over the accessibility of their information.

For their public network, Spoke has announced the creation of a Personal Information Review:

The new Personal Information Review features give people who are discoverable through the Spoke Network the ability to enhance, correct or remove information that can be seen by others simply by contacting Spoke and providing a digitally signed request for authentication.

In order to understand the importance of this, a brief of explanation of how Spoke works is in order. Unlike most of the other public social networks, Spoke does not rely on explicit confirmations of relationships, but builds them implicitly based upon e-mail communications. This allows Spoke users to identify connections to other people who may or may not be Spoke users themselves, and the intermediaries may not be, either. The nature of Spoke only requires that at least every other link in the chain be a Spoke user.

How does this work? Simply put, if I’m trying to connect to Person A, but I don’t know them, if there is a Person B who both of us have exchanged e-mail with, Spoke indicates that there’s a connection chain, even if B is not a Spoke user:

   Me ==> Person B ==> Person A
(Spoke         (Not a            (Spoke
  User)     Spoke User)          User)

It could even go one degree further and connect me to someone who’s not a Spoke user:

   Me ==> Person B ==> Person A ==> Person D
(Spoke         (Not a            (Spoke           (Not a
  User)      Spoke User)         User)        Spoke User)

Now, some people think this is great, because it reflects your real-world connections with a minimal amount of effort on your part. Because your first-tier connections do not have to become Spoke users, you may easily have hundreds or even thousands of connections, as opposed to the few dozen that one typically gets on other sites. With other Spoke members doing the same thing, the likelihood of a given person being found somewhere in the Spoke network, and the odds of you having a shorter connection to them, increase

On the other hand, this raises major privacy concerns for other people, because Person A has put the e-mail address and other information about B and D onto this public server without their permission. (My personal opinion on this is that having it on Spoke is little or no different than having it on any other third-party service provider one might use to host one’s own data, such as a CRM or online contact management system. A detailed explanation of why is more than I want to go into here, though.)

So why is this new Personal Information Review so important? Simply put, because it lets B and D (and A and Me) correct their information or even remove it entirely from the Spoke database. This overcomes a significant barrier Spoke was facing for mainstream adoption. It is also a major step towards meeting the European Union privacy requirements, which otherwise would have prevented adoption of Spoke throughout Europe.

Spoke also announced the creation of a Chief Privacy Officer “to oversee all efforts around privacy policy, architecture and functionality, and interface to various stakeholders including users, customers, Spoke and the community at large.” The lucky winner hasn’t been announced yet.

UPDATE: Here’s the official release from Spoke

Mobile blogging receives funding

Mobile blogging innovators NewBay launched their mobile blogging service FoneBlog in Ireland last October to rave reviews. Today they announced a 3.2 million Euro investment from Benchmark Capital, which will allow them to further expand their product offering and their global reach. No announcements on launches in other countries yet, but expect them soon.

I have to admit that mobile blogging strikes me as a killer app, but not until I getter a better input device for my new T616. Maybe I should get on the waiting list for one of those nifty new BlueFrog one-handed Bluetooth keyboards.

Useless web marketing

BusinessWeek’s article on the “Useless Marketing” Trap doesn’t talk much about the internet, but Mark Steven’s point applies to a lot of internet marketing and online networking activities.

General Motors every year probably spends millions of dollars on brochures and then crop-dusts them across the country and in its dealerships. Now there’s not a single car salesman in the history of Detroit — I’m exaggerating to a certain extent — who has ever used a brochure to sell a car. And yet GM keeps churning them out, spending that money without building the business.

I recently spoke with a published writer and consultant, who has been writing a newsletter for a long time, investing dozens/hundreds of hours. He told me he had never gotten one piece of business that he can credit to that newsletter.

So the point of that newsletter is what, exactly?

I try my best (not always successfully) to work less and do more. What value are you getting from your blog, online newsletter, online networking, holiday parties, etc.?

Friendster not just about dating any more?

Outside of Friendster’s new offices, it may only be a rumor, but based on John Battelle’s recent visit with Jonathan Abrams, Founder/CEO of Friendster, there may be much more in Friendster’s future than the dating activity that currently dominates the site:

Jonathan was busy hiring folks when I stopped in, as were many others I met at Friendster. [...] All I can say about our conversation…is that they are quite serious about expanding the offerings there, and it ain’t just dating…

Craigslist still going strong

Long before Friendster, Ryze, and Tribe, there was craigslist—spartan in design, but immensely popular and effective, garnering numerous awards, including a Webby award for Best Community Website and an award from Forrester Research as the #1 Most Efficient U.S. Job Site.

IT Conversations’ Doug Kaye recently got a few minutes for an interview with the man himself, Craig Newmark.

Craig summarizes craigslist:

Well, in a sense, we’re a classified site along with discussion boards, on the ‘Net, and people can advertise what they are used to advertising. There are some positive differences. People can write as much as they want. They can include photos and so on. What’s really different is the atmosphere, the context around what people do on our site because we…oh, we think we’ve earned and created a culture of trust which means that people generally do trust each other on the site. When something wrong happens, we do what we can to deal with it although more importantly, we’ve turned over to the public the means of dealing with stuff which shouldn’t be there.

He also has a very different take on human factors than the current photo-heavy sites:

Doug: Part of your success also has been the very conservative design. You make Yahoo! look flashy by comparison, I think. I assume that’s intentional?

Craig: Yes.

Doug: Is that for performance reasons?

Craig: Primarily it’s for human reasons, thinking about what best serves human needs. We do need information presented to us in a way that’s easy-to-find and that’s very accessible. We don’t need graphics that…oh, show people posing with fake smiles, which are intended just to show how friendly a site is. We don’t do that. We just deliver the goods and then try to get out of the way.

You can read or listen to the full interview, and discuss it over at ITConversations.

Negotiations over the internet

I recently attended a conference where several people (including the fascinating and influential Bob Cialdini) referenced this Stanford GSB study on email negotations. The summary is:

When neither common ingroup status nor a personalized relationship existed between negotiators, negotiations were more likely to end in impasse. These results are attributable to the positive influence of mutual self-disclosure and common group membership on negotiation processes and rapport between negotiators.

In other words, sharing personal information about yourself and being members of a common group creates a higher likelihood of a successful negotiation.